CANCELLATION POLICY

KJ HAIR STUDIO BOOKING & CANCELLATION POLICIES I truly appreciate each and every person who chooses to sit in my chair! 🤍 These policies are in place to keep booking fair and clear for everyone, while also protecting the time I reserve specifically for each client. Please take a moment to review them before booking. ⸻ NEW CLIENTS — DEPOSIT POLICY A 50% nonrefundable deposit is required for all new client appointments. Your deposit secures your appointment and is applied toward your total service cost at checkout. A valid card on file is also required to book. Need to Reschedule? I completely understand that life happens! Your deposit may be transferred to a new appointment date one time. Any change from your original appointment date is considered a reschedule. If you need to reschedule a second time, your original deposit will be forfeited and a new deposit will be required to book another appointment. Choosing to Cancel? If you choose to cancel your appointment entirely rather than reschedule, your nonrefundable deposit will be forfeited. Simply put, nonrefundable means your deposit will not be returned or refunded if you choose to cancel your appointment. What if I Need to Reschedule You? If I need to move your appointment due to illness, an emergency, or a scheduling conflict on my end, your deposit will automatically transfer to your new appointment date. I will always do my best to offer alternative dates and find something that works for you. If I am actively offering alternative appointment dates and you choose not to move forward with rescheduling, your deposit will remain nonrefundable. ⸻ ESTABLISHED CLIENTS — BOOKING POLICY My established clients are not required to pay a deposit when booking. A valid card on file is required to secure your appointment and will only be charged when applicable under the policies below. ⸻ CANCELLATION POLICY — ALL CLIENTS I completely understand that things come up and sometimes appointments need to change! Because I reserve your appointment time specifically for you and have limited availability in my schedule, I kindly ask for as much notice as possible when canceling. The following cancellation policy applies to both new and established clients: Canceled within 72 hours: 50% of your scheduled service total will be charged. Canceled within 48 hours or less: 100% of your scheduled service total will be charged. No-shows: 100% of your scheduled service total will be charged. New Clients Who Have Paid a Deposit If a cancellation fee applies to your appointment, the deposit you have already paid will be applied toward that fee — not charged in addition to it. For example, if your cancellation fee is 100% of your scheduled service, the deposit you’ve already paid will count toward that total. ⸻ LATE POLICY If you’re running late, please let me know as soon as you can! I understand that sometimes things happen that are completely out of our control. Arriving more than 10 minutes late may result in your service needing to be shortened, rescheduled, or canceled depending on how much time remains for your scheduled service. Because running behind can affect the appointments scheduled after yours, if we are unable to complete your service due to a late arrival, you may be charged a minimum of 80% of your scheduled service total. If a new appointment needs to be scheduled due to a late arrival, a deposit will be required to secure the new appointment. ⸻ REFUNDS & SERVICE ADJUSTMENTS I want you to absolutely love your hair and leave my chair feeling happy and confident! 🤍 Because of the time, products, and work that go into each customized service, completed services are nonrefundable. That being said, if you have a concern about your hair, please don’t hesitate to communicate with me! I offer a 3-day grace period following your appointment to contact me with any concerns. If an adjustment is appropriate, I will work with you to make arrangements as promptly as possible. Open and constructive communication is always appreciated, and I genuinely want every client to feel comfortable coming to me if something doesn’t feel quite right. ⸻ A POSITIVE & RESPECTFUL SALON SPACE One of the things that matters most to me is creating a salon environment where everyone who walks through my door feels comfortable, welcomed, and respected — and that goes both ways. 🤍 I reserve the right to refuse or discontinue service if I feel that expectations cannot reasonably be met, we are no longer a good stylist/client fit, or interactions become disrespectful or create an uncomfortable environment. If I make the decision to cancel an upcoming appointment and discontinue our stylist/client relationship, any deposit paid toward that future appointment will be refunded. ⸻ GUEST & PET POLICY To keep the salon comfortable, safe, and relaxing for everyone, please do not bring pets or guests under the age of 18 unless they are receiving a scheduled service. Thank you so much for understanding! ⸻ PAYMENT & POLICY AGREEMENT By booking an appointment with KJ Hair Studio, you are acknowledging that you have read and agreed to the booking, deposit, cancellation, late, and salon policies outlined above. Any card on file may be charged for applicable fees outlined within these policies. I always encourage open and respectful communication, so if you ever have a question or concern about a charge or policy, please reach out to me directly. I’m always happy to communicate and clarify anything regarding your appointment. These policies aren’t meant to make booking feel intimidating — they’re simply here to keep expectations clear, fair, and respectful for both my clients and myself. Thank you for respecting my time, my business, and the policies I have in place. I truly appreciate every client who chooses to support my small business and trust me with their hair! 🤍